Purchase and Delivery Terms | Flowers Winchmore Hill

Online Flower Delivery Terms & Conditions - Flowers Winchmore Hill

Introduction

Welcome to Flowers Winchmore Hill. These Terms & Conditions govern your use of our online flower delivery services, operating from Winchmore Hill and serving the surrounding areas. Please read these terms carefully before placing any orders through our website. By using our site or placing an order, you confirm your agreement to these Terms & Conditions. These terms apply uniformly to all customers within Winchmore Hill and neighbouring locations to ensure a consistent and transparent service experience.

Order Process

Placing an Order: Orders can be placed via our secure online checkout process. You undertake that all details provided to us for the purpose of purchasing flowers or related products are accurate, current, and complete. Upon placing your order, you will receive an email confirmation acknowledging receipt of your order; this acknowledgment does not constitute acceptance of your order.

Order Acceptance: Acceptance of your order and completion of our contract will take place when your payment has been received in full and your order has been dispatched, unless we have notified you that we do not accept your order or you have cancelled it.

Product Availability: All products are subject to availability. In the event a particular flower or arrangement is unavailable, we reserve the right to substitute with a similar item of equal or greater value, ensuring your delivery is always fresh and beautiful. Significant substitutions will be communicated to you prior to dispatch.

Address Accuracy: Please ensure all delivery information is accurate when placing your order. Incorrect or incomplete addresses may result in delays or failure to deliver. We cannot be held responsible for any loss or delay caused by the provision of inaccurate information.

Payments

Payment Methods: We accept major debit and credit cards via our online payment gateway. All prices are quoted in Pounds Sterling (£) and are inclusive of VAT where applicable, unless stated otherwise. Payment must be made in full at the point of ordering.

Security: Our site uses secure payment technology to ensure your personal information remains private and protected. Flowers Winchmore Hill does not store any credit or debit card information after your order is processed.

Pricing: While we strive to ensure all prices are accurate, errors may occur. If a pricing error is discovered after you have placed an order, we will contact you promptly. You will have the option to either continue with the corrected price or to cancel the order. If we are unable to contact you, your order may be cancelled and a full refund issued.

Order Changes and Cancellations

Cancelling Your Order: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. To request a cancellation, please contact us promptly using the details provided on our website.

Order Amendments: If you need to make changes to your order, such as updating the delivery address or card message, please contact us as soon as possible. While we will endeavour to accommodate changes, we cannot guarantee amendments will be possible once the order is being prepared or out for delivery.

Refunds: Refunds for cancelled or amended orders will be processed promptly, typically within five working days, and returned via the original payment method. For orders cancelled within less than 24 hours of the scheduled delivery, refunds may not be available if your flowers have already been prepared or dispatched.

Delivery Policy

Delivery Area: Flowers Winchmore Hill delivers to addresses in Winchmore Hill and the surrounding local areas. It is your responsibility to ensure the delivery address provided is within our delivery range and is accessible for successful handover.

Delivery Times: We strive to deliver your flowers on your selected date. Orders are delivered during normal business hours unless otherwise stated or agreed. Same day delivery may be available for orders placed before the cut-off time displayed on our website. While we take utmost care to meet your preferred timings, we cannot guarantee specific delivery times due to traffic, weather, or unforeseen circumstances.

Delivery Issues: If the recipient is unavailable at the time of delivery, our delivery partner may attempt to leave the flowers with a neighbour or in a safe place (if permitted). A delivery note will be left at the address to notify the recipient. It is your responsibility to ensure someone is present at the delivery address if special arrangements are required.

Non-Delivery: In rare instances where delivery is not possible (such as inaccessible properties or inaccurate addresses), we will contact you using the details provided at checkout. If re-delivery is required, additional charges may apply.

Product Quality and Freshness

Care and Maintenance: Upon receiving your flowers, we recommend following the care advice provided to extend the life and condition of your arrangement. Flowers are living products, and their life span can be affected by environmental conditions and the care they receive after delivery.

Quality Guarantee: We are committed to delivering the highest quality flowers, expertly arranged and presented. Should you receive flowers that do not meet your expectations for quality or freshness, please notify us within 24 hours of delivery with photographs of the arrangement. We will consider your complaint and, where appropriate, arrange a replacement or refund. We may require the return of the original product in order to process a refund or replacement.

Personalised Messages and Special Requests

Card Messages: You can leave a personal message with your order to accompany your flowers. We reserve the right to edit, remove, or refuse messages that are deemed offensive, inappropriate, or illegal.

Special Requests: For any specific requirements or custom orders, please contact us in advance of ordering. While we endeavour to accommodate all reasonable requests, fulfilment depends on available stock and logistical considerations for delivery in Winchmore Hill and local areas.

Liability

Limitation of Liability: Flowers Winchmore Hill shall not be liable for any indirect, consequential, or special losses arising out of the use of this site or products delivered. Our maximum liability in connection with any claim relating to your order shall be limited to the value of the product purchased.

Events Outside Our Control: We cannot be held responsible for delays or failures to deliver due to events outside our reasonable control, including but not limited to severe weather, traffic delays, strikes, natural disasters, or other extraordinary conditions.

Customer Responsibility: By placing an order, you confirm that you are at least 18 years old and are legally capable of entering into binding contracts. You are responsible for maintaining the confidentiality of your account credentials and ensuring only authorised persons have access to your Flowers Winchmore Hill account. Any unauthorised use should be reported to us immediately.

Data Protection and Privacy

We are committed to safeguarding your privacy. All personal information provided in connection with your order will be processed in accordance with UK data protection legislation. We will only use your details to process your order, deliver your flowers, handle any related queries, or update you on services if you have opted in to receive such updates. We do not share your personal information with third parties except as required to fulfil your order or where required by law.

Intellectual Property

All content on the Flowers Winchmore Hill website, including images, text, and product designs, is the intellectual property of Flowers Winchmore Hill or its suppliers. Content may not be reproduced, distributed, or used for commercial purposes without our prior written consent. Orders placed using such content are for personal and non-commercial use only.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Flowers Winchmore Hill operates in compliance with all relevant UK consumer protection legislation. Nothing in these terms affects your statutory rights as a consumer.

General Provisions

Amendments: Flowers Winchmore Hill reserves the right to update or amend these Terms & Conditions from time to time. Any changes will be posted on our website and will take effect immediately upon publication. Continued use of our website or services following any such amendments constitutes your acceptance of the revised terms.

Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, all other provisions shall continue to operate in full force and effect.

Entire Agreement: These Terms & Conditions, together with any other legal notices and disclaimers displayed on our website, constitute the entire agreement between you and Flowers Winchmore Hill in relation to your use of our site and services.

Contact and Customer Support

For any questions, feedback, or to exercise your right to cancel an order, please refer to the contact options listed on our website. Our team at Flowers Winchmore Hill is committed to providing reliable customer support for flower delivery services in Winchmore Hill and the surrounding areas.

Thank you for choosing Flowers Winchmore Hill. We look forward to delivering beautiful flowers and exceptional service to you and your loved ones throughout Winchmore Hill and beyond.